In 23 years of healthcare compliance, audit, and training, I’ve seen firsthand what separates thriving programs from the ones always putting out fires. It’s not more policies. It’s not fancier dashboards.
It’s relationships.
✅ Know your doctors.
✅ Know your administrators.
✅ Know your frontline teams.
When compliance feels like a checklist, it gets ignored. When it feels like a conversation, it changes culture.
Why invest in one-on-one meetings with stakeholders?
- See what’s really happening. A casual conversation uncovers more than any report.
- Earn trust. Teams will open up when they know you’re there to support, not just enforce.
- Build allies. You can’t do it alone. Stakeholders need to own their part.
- Prevent fires. Most issues start small. The sooner you hear about them, the faster they’re resolved.
Make time each week for one conversation that isn’t about checking boxes. Ask simple questions:
- What’s working?
- What’s not?
- How can we support you?
Compliance isn’t about catching mistakes. It’s about building trust. And trust starts with a conversation.
